Visit Casa Balaguer

The winery reserves the right to cancel the experience. In case of cancellation by the winery, the amount paid will be fully refunded, to the same card or bizum from which the payment was made. The visits will take place as long as there is a minimum of 6 people attending. If 48 hours before the visit the minimum number of 6 participants has not been reached, the purchaser will be contacted to propose a new date or to confirm the refund of the amount paid, by the same means by which the payment was made.

Total or partial cancellations of a reservation must be communicated to the wine tourism department at enoturismo@casabalaguer.com, at least 48 hours before the visit. Cancellations between 48 and 24 hours before the visit will not be refundable. It can only be changed for another date, depending on availability and before 6 months. If after assigning a new date, there is a new cancellation, regardless of when it occurs, you will lose the right to a refund. All cancellations that occur less than 24 hours before the visit will not be refundable or modifiable. Therefore, the amount paid will be lost in full. This cancellation policy is designed to offer you the guarantee of a magnificent experience with us, we limit the capacity of each visit to 20 people. It is the only way in which we can guarantee 100% all our attention to each one of you. That is why, if there are cancellations with less than 48 hours to the visit, we have very limited time to be able to occupy the place you leave free. The regulations and recommendations in force at the time of your experience, related to the prevention of the COVID-19 virus, must be respected. The purchase of the service implies acceptance of the prevention measures that are set by the administrations at all times. In case of non-compliance, the contracting of the service will be terminated and you will be invited to leave our facilities.